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CABLE TV SERVICE COMPLAINTS
The 2007 passage of Ohio Senate Bill 117 removed
franchising authority from the local governmental level to the state
level. That means that the City of Beavercreek no longer has
authority to regulate certain aspects of cable TV service to the
Community. That authority now belongs to the State of Ohio.
Anyone with issues regarding cable television service
should first contact Time Warner's customer service line at 294-6400.
If the issue cannot be resolved, contact the Ohio Department of Commerce
at 800-686-7826 or at
vsa@com.state.oh.us .
For more information, visit the
Ohio Department of Commerce's
website.
BEAVERCREEK GOVERNMENT ACCESS CHANNEL 10
MOVES TO TIME WARNER CHANNEL 5
 On July 27, 2007, Time Warner Cable of Southwest Ohio
informed the City of Beavercreek of upcoming changes to the Government and
Educational Access television channels that serve city residents. The
following changes are now in effect:
- The Beavercreek Government
Access Channel is now on channel 5.
- The Beavercreek Educational
Access Channel is now on channel 21.
Beavercreek cable subscribers are encouraged to
program their television or remote control to reflect these changes.
Time Warner Cable has stated that these channel
changes are required to create a more universal line up throughout the
Greater Dayton Area.
Beavercreek Channel 5 is the municipal television
channel operated by the City of Beavercreek for Time Warner Cable
customers. Channel 5 offers live coverage of public meetings, including
the City Council, Planning Commission, Board of Zoning Appeals, and Parks,
Recreation and Culture Board meetings. These unedited meetings are
recast throughout the month. In addition, Channel 5 covers local events such as
dedications, parades and festivals.
Channel 5 can be viewed over the internet on the
City website
www.ci.beavercreek.oh.us. This live stream of the channel requires a
high bandwidth connection. Complete TV program schedules can also be found
online.
Beavercreek Channel 5 features InTouch TV, a televised bulletin
board displaying public service announcements from the City and non-profit
and community organizations. The City uses this televised bulletin board
to disseminate announcements such as city news, closings, advisories,
public meeting agendas, and election returns.
For more information about Beavercreek media
services, contact Communications Coordinator Mike Frazier at frazier@ci.beavercreek.oh.us.
ARE YOU UNABLE TO RECEIVE
TIME WARNER CHANNEL 5?
Or channels 3, 4, or 6
The City has received complaints from Time Warner
Cable customers about the inability to receive Beavercreek Channel 5
(formerly Beavercreek Channel 10).
Many years ago,
cable TV offered premium pay channels - HBO, Showtime, etc. - on
channels 3 through 6. To prevent unauthorized access to these pay
channels, the cable company installed a filter that blocked those
channels from being sent to your TV. Today, our Channel 5 and others
occupy that blocked space but Time Warner neglected to remove the filter
from customers who still have it.
Removing that filter
is an easy task for a Time Warner technician, but they must be summoned
to your home. You can call TW at 294-6400 or 1-800-425-2225 and
request this service. If you don't hear from Time Warner in a day or
two, please contact the City at 427-5100, ext., 342, or by
e-mail. We will report the issue to Time Warner Cable and insist
that it be corrected as soon as possible.
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